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The HESCPIN User ID is an identifier that you may
choose as long as it is unique (does not already exist),
and it meets the rules for creating a User ID shown
below. No other individual can ever use or be assigned
this unique identifier.
If you forget, or feel your HESCPIN User ID has been
compromised (lost or stolen), you may change your User
ID at any time.
When used with your personal identification number
(PIN), your HESCPIN User ID gives you access to various
New York State Higher Education Services Corporation
(HESC) systems.
To obtain a HESCPIN User ID you must successfully
complete an on-line
registration request.
During that process you will be prompted to enter
personal information which will be used to validate your
identity prior to your selection and assignment of a
HESCPIN User ID.
Rules for creating a User ID
User IDs must be a minimum of 8 characters in length,
but not exceed 16 characters.
User IDs must be a mixture of alpha (A -Z) and
numeric (0-9) characters. No special characters (_, -,
&, %, $, #, etc.) or spaces are allowed.
You will have three tries to choose a HESCPIN User ID
that meets these rules. If you fail to successfully
establish one, then one will be assigned to you.
All User IDs will be changed into upper cased
characters on the HESC system
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The HESCPIN Personal Identification Number (PIN) is a
shared secret between you and the New York State Higher
Education Services Corporation (HESC). When used with
your HESCPIN User ID, your PIN gives you access to
various New York State Higher Education Services
Corporation (HESC) systems.
Your HESCPIN, like the Personal Identification Number
that you get from your bank, enables you to access your
account. Because your PIN serves as your electronic
signature, you should not give it to anyone.
If you forget, or feel your HESCPIN PIN has been
compromised, you may change your PIN at any time.
To obtain a PIN you must successfully complete an
on-line
registration request. During that process
you will be prompted to enter personal information which
will be used to validate your identity and then select
your PIN.
PINs must be 4 numeric (0 - 9) digits in length.
Digits cannot be the same (e.g. 1111 or 9999).
The four (4) digits must not be ascending in the
range 0 - 9 (e.g. 1234) or descending in the range 0 - 9
(e.g. 3210).
When you use your PIN you must type the PIN exactly
as it was entered.
You may use a PIN that you have created for other
sources, such as the one you used to electronically sign
your Free Application for Federal Student Aid (FAFSA).
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You need a HESCPIN User ID and PIN in order to:
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Complete a New York State
Tuition Assistance Program (TAP)
Application on-line.
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Complete a New York State Tuition Assistance Program (TAP) Change Form on-line.
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Complete a New York State Tuition Assistance Program (TAP) Request For Information on-line.
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Complete and sign an electronic Master Promissory Note for Federal Stafford Loans.
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Complete and sign an electronic Master Promissory Note for Federal PLUS Loans.
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Make updates to your e-mail address or Challenge
Question and Answer.
Sign-In
Shortly you will be able to use your HESCPIN User ID
and PIN to:
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View the status of your TAP application.
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View the status of your loans that have been
guaranteed by New York State Higher Education Services
Corporation (HESC).
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Maintain profile information (e.g. make address
corrections, etc.) for any New York State Higher
Education Services Corporation (HESC) systems.
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Complete exit counseling with Meteor data on-line.
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Any individual who has completed a FAFSA and/or been identity validated by a credit service bureau<or applied
for a PLUS loan> may apply for a HESCPIN User ID and
PIN. We will first compare identifying data collected from you
to information provided to us from the United States
Department of Education. If the information you provide
does not match with this source of record, you will
be identity validated by a credit service bureau and able to receive a User ID and PIN. If the information you provide does not match with this source, you will not be able to receive a User ID and PIN.
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If you are a new user and do not have a HESCPIN User
ID or PIN, but would like to apply for one, select "I
need to Register with HESCPIN" from the HESCPIN
Sign-In page.
Your HESCPIN User ID and PIN will immediately be
provided and assigned to you in a secure on-line session.
You may use them as soon as they are created.
If you forgot your HESCPIN User ID or PIN, select "I
forgot my User ID or PIN" from the HESCPIN
Sign-In page.
If you think that your PIN has been compromised, sign
in to the HESCPIN application and select "Change My
Account" on the HESCPIN
Sign-In
confirmation page. Change your PIN.
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To request a User ID and PIN, you will be requested
to provide identifying information. We attempt to match
this information against information provided to us from
the United States Department of Education and if this identity validation fails, we will attempt to match with a credit service bureau. If the
information you provide does not match either third party providers, you will receive
a message that indicates that we could not find a match
to the data provided. You will not be able to create a
HESCPIN User ID or PIN.
If any of the information is not in the correct
format, you will receive a message that indicates you
have entered invalid data. To get help on how to enter
the responses for these fields, click on the HELP link
at the bottom of that page. Then re-enter the
information and submit your request again.
We use the Institutional Student Information Record
(ISIR) provided by the United States Department of
Education to verify the information you have entered.
The ISIR is created, generally within 72 hours, after
you complete a Free Application for Federal Student Aid
(FAFSA). If you have not completed a FAFSA or we have
not yet received an ISIR, we will attempt to validate your identity with a credit service bureau. If this fails to validate your identity, we will not be able to
complete the verification process or provide you with a
User ID or PIN.
If you have recently completed your FAFSA, you may
want to retry your request to create a HESCPIN User ID
or PIN in another 72 hours.
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If you have lost or forgotten your HESCPIN User ID or
PIN you will need to create a new one. If you think that
someone else may know your PIN, or you believe your PIN
may have been lost or stolen, you must create a new PIN.
Select "I forgot my User ID or PIN" from the HESCPIN
Sign-In page.
Otherwise, you can change your PIN by selecting
"Change My Account" from the HESCPIN
Sign-In
confirmation page.
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If you think that someone else may know your PIN, or
you believe your PIN has been otherwise compromised,
create a new PIN.
Select "Change My Account" on the HESCPIN
Sign-In
confirmation page. Change your PIN.
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No, your HESCPIN User ID and PIN do not expire.
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Currently there is no way to make a change to the
last name we associate with your HESCPIN User ID using
the HESCPIN application.
If you have changed your last name, you need to
update your Free
Application for Federal Student Aid (FAFSA)
or access the on-line TAP Change Form.
The United States Department of Education validates
the FAFSA information you entered, creates an
Institutional Student Information Record (ISIR) and
supplies this record to the New York State Higher
Education Services Corporation (HESC). Generally
the ISIR is created within 72 hours after you
complete a FAFSA.
Once HESC receives an ISIR or TAP Change Form, we will update our records
with this new information.
If you have further questions, please submit a support request at https://www.hesc.ny.gov/hesc-pin-user-assistance.
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Notification will be sent to you regarding your
HESCPIN account whenever any of the following occur:
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Initial Registration
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Temporary User ID Lock-out after three (3)
unsuccessful PIN validation attempts
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Permanent User ID Lock-out after three (3)
unsuccessful PIN and Challenge Question validation
attempts
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Confirmation that your PIN has been changed
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Confirmation that your HESCPIN account has been changed
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You cancelled your User ID
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Confirmation that a new User ID has been created
These notifications are being provided to you to
assist in the identification of suspicious activity with
your HESCPIN account.
If you receive a notification and do not suspect it,
or if you have further questions, please submit a support request at https://www.hesc.ny.gov/hesc-pin-user-assistance.
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If you would like to update your e-mail address, or
change your Challenge Question or Answer, you must sign
in to the HESCPIN application
Sign-In and
select "Change My Account" on the HESCPIN Sign In
confirmation page.
You may also change your e-mail address by changing
the e-mail address on your Free Application for
Federal Student Aid (FAFSA).
The United States Department of Education uses
information you provided on your FAFSA to create an
Institutional Student Information Record (ISIR). This
record is provided to the New York State Higher
Education Services Corporation (HESC) and is used to
maintain your HESCPIN account.
Generally the ISIR is created within 72
hours after you complete a FAFSA.
Once HESC receives an ISIR we will update our records
with this new information.
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You changed your last name and updated your Free
Application for Federal Student Aid (FAFSA) and then
have come to the HESCPIN site to request a User ID and
PIN.
When applying for a HESCPIN User ID and PIN we will
compare identifying data collected from you to the
Institutional Student Information Record (ISIR) provided
to us from the United States Department of Education.
The ISIR is created, generally within 72 hours, after
you complete a Free Application for Federal Student Aid
(FAFSA).
If we have not yet received an ISIR from the
Department of Education, we will be unable to match to
your new name.
If you have recently completed your FAFSA, you may
want to retry this request in another 72 hours.
If you have further questions, please submit a support request at https://www.hesc.ny.gov/hesc-pin-user-assistance.
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The HESCPIN application is designed to protect your
identity to the greatest extent possible. Every attempt
to match your PIN or answer your selected Challenge
Question is tracked.
If you have forgotten your User ID or PIN we will try to
reconfirm your identity by asking you to provide the answer
to the Challenge Question you selected when creating your HESCPIN User ID and PIN.
If there have been too many failed attempts to enter your
Challenge Answers correctly, your account will be placed
in a temporarily locked status. An error page will be presented
allowing a temporary link for PIN reset to be generated and sent to your email address.
The link must be accessed within 3 hours before it expires, and your PIN must be reset
in order to unlock your account.
Accounts can be placed in a permanently disabled status through HESC intervention only. If an
attack is suspected, or information is at risk of being exposed, or a user has personally requested,
an account can be permanently disabled. Permanently disabled accounts can no longer be accessed and
provide authentication. Users will be required to Create a New User ID.
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The HESCPIN system will use a challenge question and
answer, which you must provide, to confirm your identity
should you forget your Personal Identification Number
(PIN) or User ID.
A list of challenge questions will be presented to
you at the time you create your HESCPIN User ID and PIN.
A new challenge question, or the answer you provide
to a question, may be changed at anytime by selecting
"Change My Account" on the HESCPIN
Sign-In
confirmation page.