Getting Started

Now that you have logged onto the site, you will see tabs at the top of each web page, such as Transactions, G&S, Loans, and General Functions.

The Transactions tab will take you to the "Welcome to HESC" page, where you will find a full description of functions available on the site. Also, you can see headlines on important new information.

The G&S tab will take you to the functions that are available for Grants and Scholarships.

The Loans tab will take you to a link to the current Loans transaction processing screens. Redesigned screens will be available in the future.

The General Functions tab will bring you to the other functions that are available on the web site, such as web file transfer, reports and forms, tax reporting, and password maintenance.

You will also see links at the upper right-hand side of each web page: Help, Search, and Logon or Logoff.

The Help link will take you to the HelpCenter Home page.

The Search link will take you to the search page, where you will be able to search by keyword or topic.

The Logon link will allow you to logon to the web site and the Logoff link will allow you to logoff the web site.

Page Navigation

There are two ways to get on-line help:
1. Click on the "Help" link on the far right-hand corner of each screen, which will take you directly into the HelpCenter, or
2. Click on the underlined "hot spots" in text, which will take you directly to specific Help topics. To get back to the page you were viewing prior to going into the HelpCenter, click on the "Close Window" field in the upper right-hand corner of the Help screen.

Use the Tab key to move between fields or use the mouse to point and click on a field. Fields with asterisks (*) are required fields and you must enter the requested data in them before you can initiate the transaction.

After you have completed entering data in the fields, click on the appropriate button to process the data in the system. Each button is clearly labeled with its function. You must click on the button to send data to the system.

Scroll bars are present along the right-hand side of the page, when all of the data cannot be viewed on one web page.

To jump to another function, simply click on the function that you want to view, from the list on the left-hand side of the page.

Navigation on All Data pages can be done by making use of the Up / Down arrows or by using the scroll bar. (E.g., View All G&S Data has arrows to G&S Student Data, G&S Processing Data, and G&S Payment Data.)

When navigating forward or back in this site, do not use your browser's Forward or Back buttons. Instead use the arrows, tabs, and links associated with HESCWeb. (E.g., View All G&S Data and the General Functions Navigation Tab.)

The Logon link will allow you to logon to HESCWeb Transaction Processing and the Logoff link will allow you to logoff from HESCWeb Transaction Processing.

Print Option

Certain functions have a Print option. When selecting the Print option, a Print Data window will open. Clicking "OK" will print the displayed page.

Depending on the browser used, the print dialog box may or may not initially appear. If it does not appear, select "Print" from the browser toolbar. Click "OK" from the print dialog box to print the page.

Click "Close Window" in the upper right corner of the displayed page to return to the "View Student Record" function. When printing multiple student records, click "Clear" and enter next year and Social Security Number.

Changing Your Password

Password maintenance instructions are found under the General Functions tab as the "Changing My Password" Help text.

Call the HESC Help Desk at 1-866-431-HESC (1-866-431-4372) for assistance. The Help Desk is staffed 8:00 am - 5:00 pm Eastern time, Monday through Friday. Leave a message during unstaffed hours and someone will return your call.